Refund Policy

Prepaid Balance Model

Obsidian operates on a prepaid balance model. You add credit to your account using Visa or Mastercard, and this balance is consumed as you use GPU resources. There are no subscriptions, recurring charges, or minimum commitments.

When Refunds Apply

Refunds may be issued in the following circumstances:

• Service outages. If a platform outage prevented you from using a running vault, we will credit the affected time back to your balance.
• Billing errors. If you were charged incorrectly due to a system error, the overcharge will be refunded in full.
• Unused balance at account closure. If you close your account with remaining balance, you may request a refund of the unused credit.

When Refunds Do Not Apply

Refunds are generally not available for:

• Consumed compute time. GPU time that has been used is non-refundable. Billing is per-minute and charges reflect actual resource consumption.
• Vaults left running. If you forget to pause or destroy a vault, the GPU time consumed is billable. We recommend setting auto-destroy timers to prevent unintended charges.
• Data loss from vault destruction. Vault destruction is permanent and irreversible by design. We cannot recover data or refund charges related to destroyed vaults.

How to Request a Refund

To request a refund, contact us at support@obsidian.expert with your account email and a description of the issue. We aim to respond within 2 business days and resolve refund requests within 5 business days.

Refund Method

Approved refunds are issued to the original Visa or Mastercard used for the transaction. Refunds typically appear on your statement within 5-10 business days depending on your card issuer.